Privacy Policy

Effective date: 1 October 2026 · Last updated: 1 October 2026

This Privacy Policy explains how Vipera LLC ("Viperatech", "we", "us"), 2055 Limestone Road, Wilmington, DE 19808-5536, United States, processes information in connection with Vipera Media (the "App"), available at media.viperatech.com.

1. What the App is

Vipera Media is an internal tool used only by authorised Viperatech staff to create, schedule and publish marketing content to social media accounts that Viperatech owns or manages, to read and reply to comments on that content, and to view basic performance statistics for it. The App is not offered to the public and does not provide login or accounts to people outside Viperatech.

2. Information we process

2.1 Staff account information

Name, business email address and a securely hashed password for each authorised staff member, plus a log of actions taken in the App (for example which post was approved and when).

2.2 Information from connected platforms

When a Viperatech administrator connects one of our business accounts, the App receives an access token and accesses only the data needed to operate that account:

Meta (Facebook Pages and Instagram professional accounts) — via the Facebook Graph API: the Page and Instagram account identifiers, names and follower counts; the posts we publish and their engagement metrics (likes, comments, reach, impressions); and comments left on our posts, including the commenter's public name or username, profile identifier and the comment text, so our staff can read and reply to them. Permissions used: pages_show_list, pages_read_engagement, pages_manage_posts, pages_manage_engagement, pages_read_user_content, instagram_basic, instagram_content_publish, instagram_manage_comments, instagram_manage_engagement, instagram_manage_insights and business_management.
Google / YouTube — via the YouTube Data API: our channel's identifier, title and statistics, the ability to upload videos to our channel, and comments on our own videos so staff can reply to them.
LinkedIn — via LinkedIn's Community Management API: our company page's identifier and name, the posts we publish, their engagement, and comments on our posts.
X (Twitter) — our account's identifier and username, posts we publish, and replies to our posts.
TikTok — posts are delivered through our publishing provider Zernio; the App stores only the identifier of our connected TikTok account and the resulting post link.

2.3 Content

Text and images our staff write or upload, product information from our own website, and summaries of publicly available industry news used as background for our posts.

2.4 Technical data

Server logs (IP address, browser user agent, time of request) kept for security and troubleshooting.

3. How we use information

To publish content that Viperatech staff have created and approved to Viperatech's own accounts.
To show comments on our posts to staff and to post replies on our behalf, including AI-drafted replies that staff can review.
To measure how our own posts perform.
To keep the App secure, prevent abuse and fix problems.

We do not sell data, use platform data for advertising or profiling, build profiles of individual users, transfer platform data to data brokers, or use it for any purpose other than operating our own accounts as described above.

4. Service providers and sharing

We share information only with providers that help us run the App, under contractual confidentiality and security obligations:

Amazon Web Services (hosting, United States region).
Anthropic (AI text generation): post topics, our own product information and the text of comments on our posts may be sent to generate draft posts and reply suggestions. Anthropic does not use this API data to train its models.
Zernio (delivery of posts to TikTok).
The social platforms themselves (Meta, Google/YouTube, LinkedIn, X, TikTok) when we publish to them.

We may disclose information if required by law or to protect our rights and the security of our systems.

5. Google API Services — Limited Use disclosure

Vipera Media's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Data obtained through the YouTube Data API is used only to upload and manage videos and comments on Viperatech's own YouTube channel. YouTube data is never transferred or sold to third parties, used for advertising, or used to train AI models. The App uses YouTube API Services, and by interacting with our YouTube content you are also subject to the YouTube Terms of Service and the Google Privacy Policy. Access can be revoked at any time at myaccount.google.com/permissions.

6. Storage, security and retention

Access tokens are encrypted at rest; the App is served only over HTTPS and access requires staff authentication.
Access tokens are kept until the account is disconnected or the token expires, then deleted.
Comments retrieved from our posts are kept for up to 12 months, then deleted.
Published post records are kept for as long as the posts remain on our accounts.
Server logs are kept for up to 90 days; database backups are kept for 14 days.

7. Your rights and data deletion

You can ask us to access, correct or delete personal data we hold about you (for example a comment you left on one of our posts) by emailing info@viperatech.com. Step-by-step instructions are on our data deletion page. We respond within 30 days. Deleting a comment from the social platform itself also removes it from the App at the next synchronisation.

8. Children

The App is a business tool and is not directed to children under 16. We do not knowingly collect information from children.

9. International transfers

Information may be processed in the United States and in the other countries where Viperatech staff operate (including the United Arab Emirates). We use appropriate safeguards required by applicable law.

10. Changes

We may update this policy; the effective date at the top shows when it was last changed.

11. Contact

Vipera LLC
2055 Limestone Road, Wilmington, DE 19808-5536, United States
Phone: +1 (877) 446-5697
Email: info@viperatech.com
Website: viperatech.com